Eligibility Criteria:

At Hiannursery company, we stand by the quality of our products. All sales are final, and only exchanges are offered on purchases.

Manufacturing Defects:

If you encounter a product with manufacturing defects, kindly inform us promptly. Email support@hiannursery.com within 24 hours of receiving the item, specifying the issue. We will replace the faulty item with a similar product.

Return Process for Manufacturing Defects & Exchange:

• Notification: Notify us via email at support@hiannursery.com  within 24 hours of receiving the goods, explaining the manufacturing
• Verification: Our customer support team will review your case and guide you through the verification
• Replacement: Once the manufacturing defect is confirmed, we will arrange for the replacement of the item with a new one of the same

Logistics Cost:

The logistics cost and arrangement for returning the defective item or exchange to our facility will be the customer’s responsibility. In appreciation of your cooperation, we will reimburse the logistics cost. The reimbursement will be processed via your preferred payment gateway within 10 days of receiving the defective item.